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Oct
28
For Agilent Employees, Authorised Partners and Distributors Only
Posted by Patrick Barrett on 28 October 2015 17:39

Instructions on how to obtain access to the support centre

Access to our support is by user name and password. the user name will always be your email account.

We accept email accounts from the following:

Agilent employees Your @agilent.com email account
International distributors An email account from your company domain
Authorised Support Partners The email account registered with your Agilent manager

We will also ask that you identify your Agilent appointed manager in case we need to check on your registration request.

Most likely registration / password situations

  1. You have no password, however you have contacted us by email < last 2 years -->Use the Lost Password Tool
  2. You have never contacted us by email before -->Go to "register"
  3. You already have access to the support centre -->No problem, please continue to use it

 

Possible error messages:

1) If you are in the "register" area and you get this error message:

regsitration Error

Thie means your email account is already in the system -> Use the Lost Password tool.

Lost Password

2) There are seperate support centres for Labinformatics and Consumables / Regional Pre-Sales. Each has a seperate login/password.

 

If you have any problems during registration please contact Kayako_Support@agilent.com


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