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move of the CSD Support Centre to Agilent Advanced Technical Support Help Desk
Posted by ADMIN - Vale on 28 March 2025 13:36

To all user, be informed, starting on date 31st March 2025

CSD Support, will migrate into 

“Agilent Advanced Technical Support Help Desk”.

All functionalities which we had in the CSD Support Centre will be there in this new platform, but it will look a little different.

The new link to the Help Desk will be:  https://servicedesk.li.agilent.com/support

In Consumables Support you have two possibilities; you can submit a generic CSD Technical Support ticket OR you can submit a Connect


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Technical Support Options
Posted by ADMIN - Vale on 19 July 2023 14:03

Prior to contacting Channel Assist, please search these self-serve options for a faster answer to your question.

Field Portal

 (Agilent Internals, ASP and IDOs)
  • Manuals
  • Part Numbers
  • Service Notes
  • SPIFM Documents
  • Troubleshooting Tools

IKB Agilent Internal Knowledge Base

 (Agilent Internals and ASP)

Troubleshooting information, tips & techniques, created by Agilent engineers based on real issues, reviewed by experts from Channel Assist (GSCA), Call Centers (GSCC) and Solution


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For Agilent Employees, Authorised Partners and Distributors Only
Posted by Patrick Barrett on 28 October 2015 17:39

Instructions on how to obtain access to the support centre

Access to our support is by user name and password. the user name will always be your email account.

We accept email accounts from the following:

Agilent employees Your @agilent.com email account
International distributors An email account from your company domain
Authorised Support Partners The email account registered with your Agilent manager

We will also ask that you identify your Agilent appointed manager in case we


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